Refund policy

We Stand Behind Every Drop.
Love it or send it back. Simple as that.

30-Day Returns
Unopened, undamaged, original packaging. Within 30 days. Full refund. No questions. Refunds are processed within 5–7 business days back to your original payment method.

How to Return
Email info@backfirelighter.com. We'll respond within 24 hours with next steps. Return shipping is on you unless the item arrived defective.

Damaged or Defective
Got a problem on arrival? Contact us within 3 days with your order number and a photo. We'll replace it. No cost to you.

What We Don't Accept
Items that have been opened, used, or returned without original packaging.

Questions?
info@backfirelighter.com. Back to you within one business day.